OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
160 ratings and 112 comments received in the last 90 days.
20 March 2025
Nothing was too much trouble
19 March 2025
Jefferson was highly professional and accommodated all our needs,he listened and advised without be pushy.He made buying a new car a pleasure which is not ways the case.All the staff at Borehamwood where extremely friendly but a Big thanks to Jeff
12 March 2025
The salesman Joshua was extremely pleasant, helpful and kind
08 March 2025
Patient, helpful, welcoming and knowledgeable to answer all queries!
05 March 2025
Friendly. Helpful
04 March 2025
No problems
02 March 2025
Good service
01 March 2025
Easy, excellent customer service, quick delivery of car sooner than was expected
25 February 2025
Friendly, helped me get the best deal for my car, repeatedly checked on my car from me and kept in contact with updates.
20 March 2025
They could have called to let me know the service was complete
19 March 2025
Everyone was welcoming
19 March 2025
Everything was explained very clearly.
18 March 2025
Very poor customer care on front desk I raised a query and got no empathy or sympathy Just told me she cannot help me because "we are a franchise" Given a post it note with a phone number to contact Mini UK- could have sent on my query instead
18 March 2025
Very satisfied.
17 March 2025
I was kept informed about my service.
17 March 2025
The gentleman that assisted us was great
15 March 2025
No problems.price as expected
14 March 2025
The customer service person who dealt with me was excellent and gave good advice
12 March 2025
Excellent customer service, especially from Gary and Kerry
21 March 2025
Arrived on time with no problems